Return Policy
Return Policy
Before placing an order through our store, we strongly recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.
Refunds and Exchanges
Refunds and/or exchanges are ONLY allowed if an incorrect or defective product is sent. Replacements will also be issued if tracking verifies that the package was not received. If a refund is issued due to cancellation by the customer, please be advised that a processing fee of 10% of the total order value will be deducted from the refund.
All products must meet the following conditions to be eligible for a refund or exchange:
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All Product(s) must be shipped back within 30 days of the original delivery date.
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All product(s) must be in original, unused and brand-new condition to receive a full refund.
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Product(s), that have been opened or have broken seals are not eligible for return or refunds.
Incorrect Addresses
Please make sure to carefully check the address entered before placing an order. We are not responsible for lost/stolen products if an incorrect address was entered at the time of purchase. Packages that can not be delivered due to an incorrect address will NOT be resent unless additional shipping fees are paid. If a refund is issued due to a returned package the original shipping fee and will be deducted from the refund amount along with a processing fee of 10% of the order value.
Defective Products
Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.
Return Instructions
All return packages must be processed by contacting Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
All accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer’s expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.
Order Cancellations
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. Please be advised that all cancelations are subject to a processing fee of 10% of the total order value, which will be deducted from the refund issued. If the order has already been shipped, it is no longer possible to cancel and refund.
Notice
We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.